Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BSR Spain's relationship with you in relation to this website.
The term "BSR Spain" or "us" or "we" refers to the owner of the website whose registered office is BSR SPAIN, THE LEARING, 9 CLOVERHILL, AYR, KA7 3NJ. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
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Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.
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Terms and Conditions of Holiday
Please read these terms and conditions carefully as they form an essential part of our contract with you. TIley deal with your rights and obligations to us and ours to you.
1. Contract: Your contract is with BSR Spain. After we have received your signed booking form and deposit we will issue you with your confirmed dates of your stay and the agreement will come into force.
2. What Is Included: Our standard charges will include accornmodation, use of laundry facilities, car and driver for Spanish airport transfers and welcome pack.
Not included:
Tourist attraction entry fee, Snacks, drinks, meals if not on full board basis, Flights, UK transfers, Travel Insurance, Spending money, Restaurant & bar bills.
3. Prices: Prices are reviewed on an annual basis. Once your booking form has been signed & your deposit has been paid, BSR Spain will guarantee that there will be no increase in the stated price of your holiday.
4. Payment: A 25% deposit must accompany bookings. The balance is due six weeks before the commencement of the holiday. failure to pay the balance will result in cancellation and liability to pay a charge in accordance with the following-
5. Cancellation Charges: Period before the start of the holiday
Over 8 weeks 25%*
4-8 weeks 65%*
2-4 weeks 80%*
1-14 days or later 100%*
*Of the total cost of the holiday
Bookings are non- transferable. Please notify us as soon as possible
6. Cancellation by You: lf at any time you have to cancel your holiday after the confirmed agreement, you must do so either by letter or e-rnail. This will be effective from the date of receiving your letter. A cancellation fee will be charged as set out above. The nearer the date of your holiday the greater the charge made, reflecting the increased risks to ourselves.
7. Cancellation by Us: We reserve the right to cancel your booking for any reason outside our control or for any reason when the needs of a guest lie outside the scope of our facilities. We will refund all monies paid to BSR Spain. This does not apply where the cancellation arises through late or non-payment by you for the full cost of the holiday.
8. Insurance: The cost of the holiday does not include your travel insurance, cancellation or other holiday risks. Confirmation is required that your travel insurance is valid before your holiday date. We reserve the right to determine whether those arrangements offer adequate protection for your booking. In any event, you will be deemed to have indemnified us for any loss we may occur on your behalf.
Your personal belongings are your own responsibility during your stay. We accept no liability whatsover for any accident, loss or damage to your property
9. Damage to Our Property: We reserve the right to charge for any damage to our property both during and after your holiday.
10. Complaints: If you have any complaints you must tell us immediately. We hope to solve the majority of problems instantly. If we are unable to solve the problem straight away, or to your satisfaction, we will ask you to fill in a complaints form at that time, a copy of this will be forwarded onto your home address. If you wish to pursue your complaint after your stay, you must write or verbally communicate, (which will be recorded) to us at BSR Respite within 14 days of your departure from us, setting out the details of your complaint. We will then investigate and undertake to respond within 14 days of receipt of your correspondence to BSR Respite.
11. Support Requirements: If guests visit independently, we may request a basic written care plan and a risk assessment to accompany guests by a person who is familiar with their care, or by the guests themselves if this is possible.
12. Arrival & Departure: Arrival after 3pm & Departure before 11am (guests unable to make the travel arrangements within these times extended support is available at an additional charge).
13. Personal Injury or Sickness: Minor injuries can be treated whilst at the premises , any other concerns will be dealt with by way of a visit to the local Doctors or Hospital, claims procedures will be covered by their Insurance policies. (E111 policy or Travel Insurance). Please be advised BSR Spain Respite are not liable or responsible for any injuries caused whilst on our premises.
14 Personal Information: Details of guests will be stored on our computer for future reference and treated with confidence.
15. Valuables: BSR Spain cannot accept responsibility for loss or damage to any guest's personal items or property for the duration of their stay.
16. Interpretation: In these mentioned Terms and Conditions the words 'You' & 'Your' refer either to the person making the booking or to any guest included in the booking as appropriate.
Terms and Conditions